Privacy Policy s99may

1. Definitions and Scope of This Policy

In this policy, "s99may", "we", "platform" or "website" refers to the online gambling platform accessible at s99may.org together with all subdomains, mobile applications and related services operated by it.

"User", "you" or "member" refers to any individual who visits, registers or uses any part of the s99may platform. "Personal information" means any data that can be used to identify you directly or indirectly.

This policy applies to all users of the s99may platform regardless of their geographic location. However, the platform is designed specifically for users in Malaysia and complies with data protection standards appropriate to our international operating context.

2. Information We Collect

s99may collects user personal information through several different methods, depending on how you interact with our platform. The information collected is divided into the following categories:

We do not collect sensitive information such as biometric data, political affiliations, religious beliefs or medical records unless specifically required by law or for responsible gambling purposes.

3. Purpose of Data Collection and Use

s99may uses collected personal information solely for legitimate purposes necessary for platform operations. We do not process user data beyond what is required for the stated purposes.

• Creating and managing user accounts and verifying the identity of new members before an account is fully activated
• Processing money deposits and withdrawals through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
• Ensuring compliance with age verification requirements — the s99may platform is open only to individuals aged 21 and above
• Providing effective customer support via live chat and email in Bahasa Melayu and English
• Detecting and preventing fraud, money laundering and unauthorised access to user accounts
• Analysing usage patterns to improve the user experience and overall platform performance
• Sending transaction notifications, account updates and relevant promotional information (with your consent)
• Meeting international licensing obligations and reporting requirements imposed by relevant regulatory bodies

If we intend to use your data for a new purpose different from those stated above, we will notify you in advance and obtain your consent before that processing begins.

4. Sharing Information with Third Parties

s99may does not sell or trade user personal information. However, there are limited situations where data sharing is necessary to ensure the platform operates smoothly and securely:

• Payment providers: transaction information is shared with approved payment processors to facilitate deposits and withdrawals you have requested
• Game software providers: data required to verify game results may be shared with game providers that work with us
• Regulatory bodies and authorities: we are required to disclose information when required by law, court order or direction from a legitimate licensing regulatory body
• Fraud prevention: in cases of suspected fraud or illegal activity, relevant information may be shared with the appropriate authorities for further investigation
• Technical service providers: companies that help us operate IT infrastructure, cybersecurity and platform analytics — all subject to strict confidentiality agreements

All third parties that receive user data from s99may are required to comply with data protection standards equivalent to those we apply ourselves. Written agreements binding them contractually are used in every case.

5. Cookies and Tracking Technologies

s99may uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small files stored on your device when you visit our website.

• Session cookies: allow you to remain logged in while using the platform without needing to re-enter your password repeatedly throughout an active session
• Preference cookies: save your language settings, display theme and other preferences you have selected for a more personalised experience
• Analytics cookies: collect anonymous statistical data to help us understand usage patterns and improve platform functionality
• Security cookies: help identify suspicious activity and protect your account from unauthorised access

You can control and manage cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the s99may platform.

6. Data Security and Protection

s99may uses multiple layers of technical and organisational security to protect users' personal information from unauthorised access, loss, misuse or accidental disclosure.

• All data communications are encrypted using TLS protocol with 256-bit SSL encryption during transmission
• User passwords are stored using strong hashing algorithms — we never store passwords in plain text
• Strict internal access controls ensure that only specifically authorised staff can access sensitive user data
• An intrusion detection system (IDS) operates around the clock to monitor suspicious activity on our infrastructure
• Regular security audits are conducted by internal teams and independent third parties to identify and patch any vulnerabilities
• Routine data backup procedures ensure that user information is not lost due to system failure

Although we take all reasonable steps to protect your data, no security system can guarantee absolute protection. We encourage users to use a strong and unique password for their s99may account.

7. Data Retention Period

s99may retains users' personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable laws and licensing requirements.

Financial transaction records and identity verification documents are retained for a longer period in line with international compliance obligations relating to anti-money laundering and reporting requirements to supervisory bodies. After the required retention period has ended, the data will be securely deleted or de-identified so that it can no longer be linked to any individual.

If you close your s99may account, we will retain legally required data for the prescribed period, after which all your personal information will be permanently deleted from our active systems.

8. International Data Transfers

As s99may operates under international licensing, user data may be processed and stored on servers located in various jurisdictions outside Malaysia. All international data transfers are carried out with adequate protective measures in place.

We ensure that any party receiving user data outside Malaysia is subject to appropriate data protection standards through binding contractual agreements or internationally recognised data transfer mechanisms. By using the s99may platform, you understand and agree that your data may be processed outside Malaysia with equivalent protection.

9. Changes to This Privacy Policy

s99may reserves the right to update or amend this privacy policy from time to time to reflect changes in our operational practices, legal requirements or service improvements. The latest version of this policy is always available on our website.

For significant changes, we will provide reasonable notice to users via their registered email or in-platform notifications before those changes take effect. Continued use of the s99may platform after the effective date of any changes will be taken as your acceptance of the updated version of the policy.